Question 1

What time is the check-in and check-out times?

Accepted Answer

Check-in time is 16:00 and check-out time is 10:00.
We will respond flexibly to your needs. Please let us know your preferred time.

Question 2

How do I make a reservation?

Accepted Answer

Please make a reservation from our clinic website.

Question 3

CancellationPolicy.

Accepted Answer

CancellationPolicy.　https://www.gokumanokodo.com/cancellationpolicy (https://www.gokumanokodo.com/cancellationpolicy)

Question 4

Where can I park my car? Do I have to pay?

Accepted Answer

The parking space is free .

Question 5

Is it possible to send luggage in advance?

Accepted Answer

You can send it.
Since there is a possibility of delayed arrival due to bad weather, please send your luggage to arrive by the day before check-in to ensure a smooth delivery of your important belongings.

Question 6

Do you have a television?

Accepted Answer

We do not have a television at our inn.
This is because we want our guests to enjoy the beautiful scenery, starry sky, nature, and fresh air.

Question 7

Why is there nothing in the room?

Accepted Answer

We deliberately provide a space with nothing in it to allow guests to relax fully.
The reason is that objects carry energy, and by resting in a space devoid of this energy, we aim for guests to clear their minds and reach their optimal state of being both physically and mentally.
In this space with nothing, we encourage guests to face themselves and listen to their inner voice.
Surely, new discoveries and inspirations will emerge.

Question 8

Is smoking allowed?

Accepted Answer

Smoking indoors is not permitted.

Question 9

Is it possible to stay with pets?

Accepted Answer

I'm sorry, but it is not possible.

Question 10

Is Check-in  available after 18:30?

Accepted Answer

If you plan to check in after 18:30, please be sure to inform us in advance.

Question 11

Do you have a plan that includes dinner and breakfast?

Accepted Answer

Yes, we do. Please choose from our paid options.

Question 12

Cancellation fees in the event of a disaster.

Accepted Answer

In the event of a cancellation due to a disaster situation (such as a typhoon), no cancellation fee will be charged. Rest assured that if you notify us of your cancellation, no cancellation fee will be applied. Please do not hesitate to cancel if necessary, but be sure to inform us of your cancellation.

Question 13

Is there a parking lot?

Accepted Answer

We have parking space on the premises for up to three cars. Please contact us in advance if you plan to arrive by car.

Question 14

How about smartphones and internet access?

Accepted Answer

Both smartphones and the internet are available without any issues. WiFi is provided free of charge. Please check the password at check-in. Please note that there may be occasional difficulty connecting to the WiFi.

Question 15

Do you have heating and cooling equipment?

Accepted Answer

We have air conditioning units. You can enjoy a comfortable stay.

Question 16

Can I get a pick-up service?

Accepted Answer

It's available only for guests staying at our inn. We provide free pick-up service within a 30-minute drive from the inn.

Question 17

How can I make a reservation?

Accepted Answer

We accept reservations through our website. You can also call us. Please note that we may not be able to respond immediately to inquiries in languages other than Japanese. Thank you for your understanding in advance.

Question 18

Can I pay with credit cards or electronic payment methods?

Accepted Answer

Our establishment accepts payment via credit card.

Question 19

Do you have a vegetarian menu?

Accepted Answer

Yes, we will accommodate as much as possible. While we cannot provide elaborate dishes, we offer simple, rustic meals made with locally sourced fresh vegetables and minimal pesticide use, avoiding additives and chemical seasonings. It will be very simple fare.

Question 20

Is it okay to skip breakfast?

Accepted Answer

Yes, you can skip breakfast if you prefer.
If you cancel your breakfast, we will not be able to refund you. However, we will give you a Japanese souvenir instead.
Please let us know in advance if you have any specific requests for breakfast, such as cereal or fruit. We will do our best to accommodate your requests. However, please note that we may not be able to fulfill all requests.

Question 21

Can I cook by myself？

Accepted Answer

No, it is not possible.

Question 22

I have food allergies.

Accepted Answer

If you could inform me in advance, I will do my best to accommodate your needs. However, please note that we are located more than an hour's drive away from the nearest supermarket, so there may be instances where we cannot fulfill your requests. Thank you for your understanding.

Question 23

Do you have bugs?

Accepted Answer

Yes, we do.
To ensure a comfortable environment for those who are sensitive to insects, we implement the following measures:
Thorough hygiene management: We maintain cleanliness throughout the premises to create an environment less conducive to insect infestations. Insect repellent measures: We regularly apply insect repellents to prevent insect intrusion. Staff response: In the event of insect sightings, we promptly and courteously exterminate them. Facilities for peace of mind: We provide insect screens and insect repellent sprays for your convenience.
However, it is difficult to completely eliminate the presence of insects. We appreciate your understanding.

Question 24

Do you have washing and drying machines?

Accepted Answer

Yes, we do. These are available as paid options.

Question 25

I have tattoos.

Accepted Answer

Can I use the hot springs? Yes, guests staying at our inn can use the hot springs. Please rest assured.

Question 26

What is near the inn？

Accepted Answer

Kumano Hongu Taisha is located here. Kawayu, Yunomine, and Wataze Onsen are also nearby.

Question 27

Do you have meals for wheat allergies?

Accepted Answer

Yes, we do. We offer options such as chicken salad and steamed vegetables. Please rest assured that our meals are primarily free from chemical seasonings and preservatives. We strive to use spring water from the mountains rather than tap water in our cooking whenever possible.

Question 28

Where is the nearest bus stop?

Accepted Answer

The nearest Ooyunohara bus stop to your hotel is Ooyunohara. It is a 2-minute walk from your hotel.

Question 29

Do you provide amenities?

Accepted Answer

We offer shampoo, conditioner, body wash, hand soap, towels, and a hairdryer. However, we do not provide toothbrush sets, nightwear, or moisturizer, so please bring your own.

Question 30

Do I have to receive acupuncture?

Accepted Answer

No, you don't have to. If you are afraid of acupuncture, we can also provide Japanese-style chiropractic or massage only.
Our clinic is one of the few acupuncture clinics that offer electro-cosmetic acupuncture. Electro-cosmetic acupuncture is effective not only for facial rejuvenation but also for refreshing the brain. We recommend it.

Question 31

チェックインとチェックアウトの時間は何時ですか？

Accepted Answer

チェックインの時間は16:00で、チェックアウトの時間は10:00です。
 お客様のご要望に柔軟に対応いたしますので、ご希望の時間をお知らせください。

Question 32

予約はどのようにすればいいですか？

Accepted Answer

当院のウェブサイトからご予約ください。

Question 33

キャンセルポリシーについて。

Accepted Answer

https://www.gokumanokodo.com/cancellationpolicy (https://www.gokumanokodo.com/cancellationpolicy)

Question 34

車を駐車する場所はありますか？

Accepted Answer

駐車場は無料です。お車でお越しの際は予約時に教えてください。

Question 35

荷物を事前に送ることは可能ですか？

Accepted Answer

はい、送ることができます。 悪天候による到着の遅れの可能性があるため、大切な荷物をスムーズにお届けするために、チェックインの前日までになるべく到着するように荷物を送ってください。

Question 36

最寄りのバス停はどこですか？

Accepted Answer

宿の最寄りの大斎原バス停は徒歩2分

Question 37

テレビはありますか？

Accepted Answer

私たちの宿にはテレビがありません。
 これは、お客様に美しい景色、星空、自然、そして新鮮な空気を楽しんでいただきたいからです。

Question 38

どうしてお部屋が簡素なのですか？

Accepted Answer

私たちはわざと何もない空間を提供しており、ゲストが完全にリラックスできるようにしています。 その理由は、物体にはエネルギーが宿っており、このエネルギーのない空間で休むことで、ゲストが物理的・精神的に最適な状態になることを目指しているからです。 何もないこの空間で、私たちはゲストに自分自身と向き合い、内なる声に耳を傾けることを奨励しています。 きっと、新しい発見やインスピレーションが生まれるでしょう。

Question 39

喫煙してもいいですか？

Accepted Answer

すみません禁煙になっております。

Question 40

ペットと一緒に宿泊できますか？

Accepted Answer

申し訳ございませんがご宿泊はできかねます。

Question 41

チェックインは18:30以降は可能ですか?

Accepted Answer

18:30以降にチェックイン予定の場合は、事前にご連絡いただくようお願いいたします。

Question 42

災害によるキャンセル料金について。

Accepted Answer

連絡があればかかりません。
災害（台風など）によるキャンセルの場合、キャンセル料金はかかりません。必要に応じて、安心してキャンセルしてください。ただし、キャンセルをする際には必ずお知らせください。

Question 43

夕食と朝食が含まれるプランはありますか？

Accepted Answer

はい、ございます。有料オプションからお選びください。

Question 44

アメニティは何がありますか？

Accepted Answer

アメニティをご用意しております。 シャンプー、コンディショナー、ボディウォッシュ、ハンドソープ、タオル、ヘアドライヤーをご提供しておりますが、
歯ブラシセット、ナイトウェア、保湿剤はご用意しておりませんので、ご持参ください。

Question 45

スマートフォンとインターネットの利用についてはどうですか？

Accepted Answer

スマートフォンとインターネットは、問題なくご利用いただけます。WiFiを無料で提供しています。チェックイン時にパスワードをご確認ください。WiFiに接続する際に一時的な接続の問題が発生することがありますので、ご了承ください。

Question 46

暖房と冷房設備はありますか？

Accepted Answer

エアコンユニットを完備しております。快適なご滞在をお楽しみいただけます。

Question 47

送迎は可能ですか？

Accepted Answer

当施設に宿泊されるお客様のみご利用いただけます。施設から30分以内の範囲で無料送迎サービスを提供しています。

Question 48

予約の方法を教えてください。

Accepted Answer

当施設ではウェブサイトを通じて予約を受け付けています。また、お電話でも予約を承っています。ただしお問い合わせにはすぐにお返事できない場合がありますので、あらかじめご了承ください。
2日経っても返事がない場合は申し訳ございませんが再度ご連絡お願いいたします。

Question 49

クレジット払い・電子マネーなど使えますか？

Accepted Answer

申し訳ございません。ご使用いただけません。
日本円の場合は現地での現金払い、もしくは銀行口座振り込みになります。
お手数をお掛けいたしますが、よろしくお願いいたします。

Question 50

ベジタリアンメニューはありますか？

Accepted Answer

はい、可能な限りご対応させていただきます。私たちは手の込んだ料理を提供することはできませんが、地元産の新鮮な野菜を使用し、最小限の農薬を使ってシンプルで素朴な食事を提供しています。添加物や化学調味料を避け、非常にシンプルな料理になります。

Question 51

鍼は受けないといけませんか？

Question 52

朝食は食べなくてもいいですか？

Question 53

自炊は可能ですか？

Question 54

食べ物アレルギーがあります。

Question 55

飲み物、食べ物は販売していますか？

Question 56

虫はいますか？

Question 57

洗濯機、乾燥機はありますか？

Question 58

私はタトゥーがありますが温泉は入れますか？

Question 59

宿の側には何がありますか？

Question 60

Wifiはありますか？

Question 61

小麦アレルギーの食事はありますか？

Kumano Kodo Pilgrimage Stay
Near Kumano Hongu Taisha

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よくある質問

よくあるご質問

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よくある質問

よくあるご質問

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